DTMethod® Facilitator - accredited training with exam

• Scrum Masters 
• Facilitators 
• Product Owners 
• Agile Coaches 
• Product Managers 
• Continuous Improvement (CI) Managers 
• Project Managers 

• Improve team effectiveness – apply DTMethod® tools more efficiently when working with groups. 
• Address teamwork challenges more effectively – respond more confidently to issues arising from group dynamics and participant diversity. 
• Enhance communication among DT Designers – enable smoother collaboration between everyone involved in the process. 
• Select the right participants for DTMethod® initiatives – improve process outcomes by building the right team. 
• Define team challenges more precisely – provide clearer direction for the Design Thinking team. 

1. MODULE 1: DTMethod Reminder
   • DTRules: Three key rules of methodology (Interdisciplinarity, Iterativeness, Human Focus) from the perspective of maintaining their discipline by the Facilitator.
   • DTRoles: Structure of roles in the project (Sponsor, Facilitator, Team) – the limits of responsibility and the rules of cooperation between the Facilitator and the Project Owner.
   • DTModel vs DTTools: Managing the process architecture (DTModel phases and stages) and selecting flexible tools (DTTools) to suit the dynamics of the group.
   • DTFacilitator Competencies and Ethics: Neutrality towards solutions, responsibility for the structure, time and psychological safety of workshop participants.
2. MODULE 2: The Role of the DTFacilitator – Working with the Challenge
   • Design Challenge Definition: The structure and importance of a properly formulated design challenge as a signpost for the entire DT Team.
   • Need vs. Solution: How a facilitator helps the team avoid solution bias and maintain focus on understanding user needs before ideation and teaches focus on a deep understanding of the problem.
   • Validation of the challenge with the Sponsor: Tools and techniques for working with the Project Sponsor to refine the criteria for success and business constraints.
   • Reframing: The role of powerful questions and perspective techniques in transforming operational difficulties into compelling design challenges.
3. MODULE 3: Gathering Information and Preparing the Challenge
   • Preparation of the challenge description: Practical operationalization of the challenge, determination of tactical goals and time frames of the DTMethod workshop.
   • Desk Research & Field Research: Supporting the team in identifying key places and areas from which user data should be obtained.
   • Design of the research process: Preparation of interview questionnaires and observation scenarios necessary before the team enters the Exploration Phase.
   • Working with stakeholders at the start of the project: Identifying and engaging key people in the organization whose knowledge is necessary to properly define the framework of the challenge.
4. MODULE 4: Team Building and Group Process
   • Team Formation and DTDesigners: Criteria for the selection of interdisciplinary team members (hard skills, cognitive profiles, diversity of perspectives).
   • Building team engagement: Techniques for building intrinsic motivation, co-responsibility for the result and contracting the rules of cooperation.
   • How to build a creative team? Creating a climate of innovation by reducing fear of judgment, stimulating openness and building a culture of learning from mistakes.
   • Team Effectiveness: Managing the foundations of effectiveness: a clear goal, group structure, work rules (contract) and securing the support of the organization.
   • Group process (Tuckman's model): Managing team dynamics in the phases of: formation, storming, norming and performing.
5. MODULE 5: Applying von Thun's Communication Square in Facilitation Practice
   • Factual level: How the Facilitator takes care of the purity of facts, clarity of messages, precision of instructions and proper interpretation of design data.
   • Self-revelation level: Decoding the intentions, emotions and hidden motivations of the workshop participants; building authenticity in the role of facilitator.
   • Relationship level: Monitoring and shaping relationships within the team, managing hierarchy, status and counteracting the dominance of individuals.
   • Appeal level: Understanding implicit expectations, intentionally guiding group behavior, and responding to impact-oriented messages.
6. MODULE 6: Process Scaling and Workshop Scenarios
   • Designing a workshop scenario: Timeboxing – how to flexibly arrange the agenda of DTMethod sessions depending on the availability of the team.
   • Vertical and horizontal scaling: Adapt DTTools to work with a small project group vs. large, multi-team strategy workshops.
   • Crisis and resistance management in the process: Facilitation techniques in the event of a drop in energy, decision-making deadlock or personal conflicts in the team.
   • Documenting and transferring workshop outputs: How the facilitator manages the partial products of the workshop (post-it, mockups) and passes them on for implementation or further iterations.
7. MODULE 7: DTFacilitator Tools
   • Icebreakers and energizers: Conscious selection and moderation of warm-up exercises, tailored to the stage of the group process and the energy level of the team.
   • Giving Instructions Effectively: Rules for formulating clear, precise and engaging task messages (principle: goal – time – step by step).
   • Case study – The "dwarf" riddle: A practical analysis of group behaviour and communication traps on the example of a dedicated case study.
   • Debriefing: Conducting a structured self-reflection of the team after the task has been completed to draw conclusions and close the stage.
8. MODULE 8: Facilitator Samples (Practice and Feedback)
   • Preparation for facilitator samples: Division into subgroups, drawing of workshop roles, selection of mini-challenges and self-design of a micro-scenario of facilitation.
   • Conducting samples: Implementation of mini-facilitation sessions by participants within a live group environment (competence training in safe conditions).
   • 360-Degree Feedback: Working with the facilitator's observation sheet – feedback from the group, self-assessment and developmental recommendations from the trainer.
   • Working with a difficult participant during a sample: Practical testing of techniques for dealing with sabotage, withdrawal or hyperactivity during the simulation.

• You hold a DTMethod® Foundation certificate. 
• Before the training, you will receive preparatory materials that must be reviewed before the course begins. 

Attendance at this course requires possession of the authorized handbook "Design Thinking Basics: An Introduction to the DTMethod".

Please note that the handbook is not included in the standard course materials. It can be purchased separately in English.

The course fee includes: 

• Accredited training materials 
• DTMethod Facilitator examination 

Additional options: 

• Exam resit – Retake Ready option: PLN 225 net (Note: Retake Ready may only be purchased before the training begins.) 
• Printed handbook or e-book: PLN 350 net. The handbook is available in English only. 

• Training: English
• Materials: English
• Exam: English

For classroom-based training, the examination is held at the end of the course in paper-based format. 

For virtual instructor-led training, the examination is held at the end of the course in electronic format. 

• Duration: 150 minutes 
• 80-question multiple-choice test with one correct answer per question. 
• Pass mark: 50% (40 out of 80 available points). 
• Open Book format – participants may use the “Design Thinking Basics: An Introduction to the DTMethod” handbook and the DTMethod Workbook. 
• Certificate validity: 5 years.