Pobierz kartę szkolenia

Communication and building relationships

kod szkolenia: HR-PKI / Com_ENG_2d

"Whoever speaks a language incomprehensible to anyone but him does not speak at all. Talk, means talk to someone. "

Hans Georg Gadamer

poziom Podstawowy

W celu uzyskania informacji skontaktuj się z działem handlowym. W celu uzyskania informacji skontaktuj się z działem handlowym.

    • Equip with current knowledge in the field of communication and relationships building.

    • Increase the level of awareness and control over how we communicate.

    • Learn techniques that help achieve better than before results in dealing with people.

    • Equip with knowledge about methods to reduce the number of misunderstandings in professional and personal relationships.

    • Teach effective strategies to build good relationships with people.

    • Determine what emotional intelligence is and what its meaning is.

    • Practice methods of communication based on knowledge in the field of emotional intelligence.

    • Analyse different types of personality and their ways of transmitting and processing information.

    • Become familiar with assertive behaviour techniques.

 

Training aimed at operational employees and management staff.

After completing the course, the participant:

    • Understands the differences in the ways of communication.

    • Can build good relationships in his team and business environment.

    • Is able to identify conflict points in relations.

    • Can constructively use the diversity of communication styles to enhance performance.

    • He knows how to prevent conflicts resulting from barriers to communication.

    • Is able to eliminate communication barriers.

    • Knows what emotions are useful in working life and how to use them.

    • Knows how to create an atmosphere of trust, respect and good relations in the team.

The training does not require any prior preparation.

  • Training: English
  • Materials: English
  1. Communication as a relationship building tool
    • A simulation game aimed at showing the most important elements of effective communication.
    • Developing the definition of communication – the Watzlawicka approach.
    • How do people communicate?
    • Where do misunderstandings in communication come from?
    • Conflict talk – how to avoid it?
    • Basic tools for good communication.
  2. The variety of communication styles
    • Types of preferences of communication styles according to the system chosen for the needs of the participants.
    • Analysis of the ways of processing and transferring information by people representing different styles.
  3. Emotional intelligence
    • Four dimensions of emotional intelligence – the ability to recognize one's emotions, control them, recognize emotions in others, exert influence.
    • How to deal with your own difficult emotion?
    • Emotional leading of an interlocutor.
  4. Setting boundaries
    • What is assertiveness and why is it not just the art of saying "no"?
    • Assertiveness as a kind of attitude.
    • How is assertiveness manifested?
    • Submissive, dominant and manipulative behaviours, and assertive behaviours.
    • Assertiveness law.
    • Assertive messages.
    • Methods supporting assertive communication.
    • Benefits and possible threats resulting from attitudes and assertive messages in relations with people.
  5. The strength of questions in communication
    • Types of questions and their application for effective information gathering.
    • Strategies for asking questions.
    • Exercises regarding different types of questions, determining their effectiveness depending on the purpose of the conversation.
  6. Communication with the highest rating
    • Sensitivity of different people to individual dimensions (4 types of ear according to the typology of F. Shulz von Thun).
    • Full messages (Facts-Answers-Needs).
    • Arrangement without violence (language in NVC communication).
    • Methods to help detail the incomplete statement of the interlocutor (e.g. MKI – interpretation control method).
  7. Summary of the workshop
    • Developing plans for implementing new knowledge and methods at the workplace.
    • Developing individual "vaccines" and "rituals" to support change.