Communication and building relationships
training code: HR-PKI / Com_ENG_2d / EN
"Whoever speaks a language incomprehensible to anyone but him does not speak at all. Talk, means talk to someone. "
Hans Georg Gadamer
• Equip with current knowledge in the field of communication and relationships building.
• Increase the level of awareness and control over how we communicate.
• Learn techniques that help achieve better than before results in dealing with people.
• Equip with knowledge about methods to reduce the number of misunderstandings in professional and personal relationships.
• Teach effective strategies to build good relationships with people.
• Determine what emotional intelligence is and what its meaning is.
• Practice methods of communication based on knowledge in the field of emotional intelligence.
• Analyse different types of personality and their ways of transmitting and processing information.
• Become familiar with assertive behaviour techniques.
Training aimed at operational employees and management staff.
After completing the course, the participant:
• Understands the differences in the ways of communication.
• Can build good relationships in his team and business environment.
• Is able to identify conflict points in relations.
• Can constructively use the diversity of communication styles to enhance performance.
• He knows how to prevent conflicts resulting from barriers to communication.
• Is able to eliminate communication barriers.
• Knows what emotions are useful in working life and how to use them.
• Knows how to create an atmosphere of trust, respect and good relations in the team.
The training does not require any prior preparation.
- Training: English
- Materials: English
- Communication as a relationship building tool
- A simulation game aimed at showing the most important elements of effective communication.
- Developing the definition of communication – the Watzlawicka approach.
- How do people communicate?
- Where do misunderstandings in communication come from?
- Conflict talk – how to avoid it?
- Basic tools for good communication.
- The variety of communication styles
- Types of preferences of communication styles according to the system chosen for the needs of the participants.
- Analysis of the ways of processing and transferring information by people representing different styles.
- Emotional intelligence
- Four dimensions of emotional intelligence – the ability to recognize one's emotions, control them, recognize emotions in others, exert influence.
- How to deal with your own difficult emotion?
- Emotional leading of an interlocutor.
- Setting boundaries
- What is assertiveness and why is it not just the art of saying "no"?
- Assertiveness as a kind of attitude.
- How is assertiveness manifested?
- Submissive, dominant and manipulative behaviours, and assertive behaviours.
- Assertiveness law.
- Assertive messages.
- Methods supporting assertive communication.
- Benefits and possible threats resulting from attitudes and assertive messages in relations with people.
- The strength of questions in communication
- Types of questions and their application for effective information gathering.
- Strategies for asking questions.
- Exercises regarding different types of questions, determining their effectiveness depending on the purpose of the conversation.
- Communication with the highest rating
- Sensitivity of different people to individual dimensions (4 types of ear according to the typology of F. Shulz von Thun).
- Full messages (Facts-Answers-Needs).
- Arrangement without violence (language in NVC communication).
- Methods to help detail the incomplete statement of the interlocutor (e.g. MKI – interpretation control method).
- Summary of the workshop
- Developing plans for implementing new knowledge and methods at the workplace.
- Developing individual "vaccines" and "rituals" to support change.