- Business Process Architect
- Program / Project Manager
- System Administrator
- This course will prepare you to:
- Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
- Create an organization structure enabling customers to use the solution to meet the needs of the business
- Migrate data into the application and troubleshoot migration issues
- Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
- Set up and configure the solution to manage business processes including sales, marketing, service and social
- Describe the integration scenarios available with SAP Cloud for Customer
- Adapt and extend the solution to meet customer-specific needs
- Learn about the mobile features of SAP Cloud for Customer
- Demonstrate the reporting capabilities of the system
- Introduction to SAP Cloud for Customer
- Articulating the Functional Capabilities of SAP Cloud for Customer
- Starting the Project
- Preparing for the Implementation Project
- Describing Fine Tuning
- Describing Q-Gates
- Account and Contact Management
- Understanding the Basic Functions of Account and Contact Management
- Products and Price Lists
- Understanding Products and Price List Concepts in SAP Sales Cloud
- Organizational Structure
- Explaining the Role of an Organizational Structure in the Solution
- Territory Management
- Defining Complex Territory Hierarchy Structures
- User and Role Management
- Maintaining Employees and Explain What a Business User Is
- Data Migration
- Guiding Your Customer on Which Data Should Be Migrated
- Integration
- Describing Integration Scenarios with CRM and ECC
- Describing Integration with FSM
- Describing Integration with Microsoft Outlook
- Describing the Benefits of Integration with Social Media
- Notifications, Workflow, and Approvals
- Setting Up an Approval Process for Opportunities
- Personalization and Extensibility
- Describing How to Use Personalization and Adaptation
- Analytics Framework
- Exploring the Standard Reports and Create or Modify Views for Those Reports
- Mobile
- Describing the Different Mobile Access Options
- Solution Walkthrough
- Preparing an SAP Cloud for Customer Environment for Solution Walkthrough
- Preparing for Go-Live
- Describing the Necessary Go-Live Activities
Essential
- CRM/SD domain knowledge
Recommended
- SAP Cloud for Customer functional experience
- C4H410 OR C4H510
- This course applies to the SAP Sales Cloud certification exam and SAP Service Cloud certification exam
- This course is often offered during the same week as the SAP Sales Cloud Course (C4H410) / SAP Service Cloud Course (C4H510). It is recommended that this course be taken after the C4H410 / C4H510 course, to gain maximum product benefit for certification.
Szkolenie w języku polskim lub angielskim. Język szkolenia jest uzależniony od konkretnego terminu. W celu uzyskania szczegółowych informacji, ustalenia terminu, bądź informacji o wersji językowej prośba o kontakt z opiekunem handlowym.
- Materiały: angielski.