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Feedback and difficult conversations with employees

kod szkolenia: HR-PMP-TRMzZ / Diff.con_ENG_2d

poziom Podstawowy

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1 950,00 PLN 2 398,50 PLN brutto

Training recommended for managers and team leaders

After completing the course, the participant:

• can effectively communicate with employees

• is able to constructively conduct various types of interviews with employees

• can motivate employees through appropriate communication.

Basic managerial skills.

  • Training: English
  • Materials: English
  1. Summary conversation
    • The key elements of the conversation summarizing the employee's work
    • Constructive feedback – the FUKO model
    • Coping with employee emotions
    • The most frequent mistakes made by superiors in conducting this type of conversation
  2. A conversation correcting the employee's behaviour
    • key elements of a conversation that corrects employee behaviour
    • Coping with employee emotions and conflict during a conversation
    • To raise difficult and sensitive issues in a cultured and decisive way
    • The most frequent mistakes made by superiors in conducting this type of conversation
  3. A conversation containing positive feedback
    • Feedback or praise – how to distinguish these two types of expression
    • The key elements of a conversation containing positive feedback
    • Feedback for an individual employee and for the team
    • Motivating employees through positive feedback
    • The most frequent mistakes made by superiors in conducting this type of conversation
  4. Periodic evaluation talks
    • The key elements of periodic evaluation conversation
    • Feedback in a periodical interview and plans for the future
    • Motivating employees for further work
    • Talk about a raise and promotion
    • The most frequent mistakes made by superiors in conducting this type of conversation
  5. The most difficult of the most difficult” conversations
    • Analysis of the most difficult conversations that participants have so far conducted, including for example:
      • – Dismissal of an employee
      • – Paying attention to an employee who has problems with personal hygiene
      • – Mediation during a conflict between employees
  6. Summary and plan for the implementation of new knowledge
    • Summary of key elements of the workshop
    • Developing plans for implementing new knowledge and methods at the workplace