Feedback and difficult conversations with employees

Training recommended for managers and team leaders

After completing the course, the participant:

• can effectively communicate with employees

• is able to constructively conduct various types of interviews with employees

• can motivate employees through appropriate communication.

Basic managerial skills.

• Training: English
• Materials: English

1. Summary conversation
   • The key elements of the conversation summarizing the employee's work
   • Constructive feedback – the FUKO model
   • Coping with employee emotions
   • The most frequent mistakes made by superiors in conducting this type of conversation
2. A conversation correcting the employee's behaviour
   • key elements of a conversation that corrects employee behaviour
   • Coping with employee emotions and conflict during a conversation
   • To raise difficult and sensitive issues in a cultured and decisive way
   • The most frequent mistakes made by superiors in conducting this type of conversation
3. A conversation containing positive feedback
   • Feedback or praise – how to distinguish these two types of expression
   • The key elements of a conversation containing positive feedback
   • Feedback for an individual employee and for the team
   • Motivating employees through positive feedback
   • The most frequent mistakes made by superiors in conducting this type of conversation
4. Periodic evaluation talks
   • The key elements of periodic evaluation conversation
   • Feedback in a periodical interview and plans for the future
   • Motivating employees for further work
   • Talk about a raise and promotion
   • The most frequent mistakes made by superiors in conducting this type of conversation
5. The most difficult of the most difficult” conversations
   • Analysis of the most difficult conversations that participants have so far conducted, including for example:
     • – Dismissal of an employee
     • – Paying attention to an employee who has problems with personal hygiene
     • – Mediation during a conflict between employees
6. Summary and plan for the implementation of new knowledge
   • Summary of key elements of the workshop
   • Developing plans for implementing new knowledge and methods at the workplace