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Feedback and difficult conversations with employees
training code: HR-PMP-TRMzZ / Diff.con_ENG_2d / ENTraining recommended for managers and team leaders
After completing the course, the participant:
• can effectively communicate with employees
• is able to constructively conduct various types of interviews with employees
• can motivate employees through appropriate communication.
Basic managerial skills.
- Training: English
- Materials: English
- Summary conversation
- The key elements of the conversation summarizing the employee's work
- Constructive feedback – the FUKO model
- Coping with employee emotions
- The most frequent mistakes made by superiors in conducting this type of conversation
- A conversation correcting the employee's behaviour
- key elements of a conversation that corrects employee behaviour
- Coping with employee emotions and conflict during a conversation
- To raise difficult and sensitive issues in a cultured and decisive way
- The most frequent mistakes made by superiors in conducting this type of conversation
- A conversation containing positive feedback
- Feedback or praise – how to distinguish these two types of expression
- The key elements of a conversation containing positive feedback
- Feedback for an individual employee and for the team
- Motivating employees through positive feedback
- The most frequent mistakes made by superiors in conducting this type of conversation
- Periodic evaluation talks
- The key elements of periodic evaluation conversation
- Feedback in a periodical interview and plans for the future
- Motivating employees for further work
- Talk about a raise and promotion
- The most frequent mistakes made by superiors in conducting this type of conversation
- The most difficult of the most difficult” conversations
- Analysis of the most difficult conversations that participants have so far conducted, including for example:
- – Dismissal of an employee
- – Paying attention to an employee who has problems with personal hygiene
- – Mediation during a conflict between employees
- Analysis of the most difficult conversations that participants have so far conducted, including for example:
- Summary and plan for the implementation of new knowledge
- Summary of key elements of the workshop
- Developing plans for implementing new knowledge and methods at the workplace