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Feedback and difficult conversations with employees

training code: HR-PMP-TRMzZ / Diff.con_ENG_2d / EN
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For more information, please contact the sales department. For more information, please contact the sales department.
1,950.00 PLN 2,398.50 PLN with TAX

Training recommended for managers and team leaders

After completing the course, the participant:

• can effectively communicate with employees

• is able to constructively conduct various types of interviews with employees

• can motivate employees through appropriate communication.

Basic managerial skills.

  • Training: English
  • Materials: English
  1. Summary conversation
    • The key elements of the conversation summarizing the employee's work
    • Constructive feedback – the FUKO model
    • Coping with employee emotions
    • The most frequent mistakes made by superiors in conducting this type of conversation
  2. A conversation correcting the employee's behaviour
    • key elements of a conversation that corrects employee behaviour
    • Coping with employee emotions and conflict during a conversation
    • To raise difficult and sensitive issues in a cultured and decisive way
    • The most frequent mistakes made by superiors in conducting this type of conversation
  3. A conversation containing positive feedback
    • Feedback or praise – how to distinguish these two types of expression
    • The key elements of a conversation containing positive feedback
    • Feedback for an individual employee and for the team
    • Motivating employees through positive feedback
    • The most frequent mistakes made by superiors in conducting this type of conversation
  4. Periodic evaluation talks
    • The key elements of periodic evaluation conversation
    • Feedback in a periodical interview and plans for the future
    • Motivating employees for further work
    • Talk about a raise and promotion
    • The most frequent mistakes made by superiors in conducting this type of conversation
  5. The most difficult of the most difficult” conversations
    • Analysis of the most difficult conversations that participants have so far conducted, including for example:
      • – Dismissal of an employee
      • – Paying attention to an employee who has problems with personal hygiene
      • – Mediation during a conflict between employees
  6. Summary and plan for the implementation of new knowledge
    • Summary of key elements of the workshop
    • Developing plans for implementing new knowledge and methods at the workplace