Online Store Regulations 

9th March 2026 version

§ 1 Definitions

1. Terms used in the Regulations shall mean: 
   • Altkom Akademia – Altkom Akademia S.A. with its registered office in Warsaw, at ul. Chłodna 51, postal code 00-867, entered into the National Court Register by the District Court for the Capital City of Warsaw, XIII Economic Division of the KRS under number KRS: 0000859378, with share capital of PLN 1,200,000 (fully paid), NIP 527-267-43-24, REGON 146032998. 
   • Certificate – a document confirming the Client’s completion of the Training, which the Client receives upon completion of the specified Training. 
   • Order Form – an interactive form available in the Store enabling the placement of an Order and specification of the Agreement terms. 
   • Client – a natural person, legal person, or organizational unit without legal personality, including a Consumer and Entrepreneur-Consumer, who has entered into or intends to enter into an Agreement with Altkom Akademia. 
   • Civil Code – the Act of April 23, 1964, Civil Code (Dz.U. 2017.459 as amended). 
   • Consumer – as per Art. 22¹ of the Civil Code, a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity. 
   • Entrepreneur-Consumer – a natural person entering into an Agreement directly related to their business activity, where the Agreement does not have a professional character for them, arising in particular from the subject of their business activity made available under the provisions on the Central Register and Information on Economic Activity. 
   • Regulations – these Online Store Regulations. 
   • GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. 
   • Store – the online store operated by Altkom Akademia at https://www.altkomakademia.pl/en/. 
   • Training – training services available in the Store constituting an organized educational process aimed at acquiring and developing participants’ knowledge and skills and improving their qualifications, being the subject of a Training Services Agreement between the Client and Altkom Akademia, concluded as a distance or off-premises contract. 
   • Listener Portal – the online portal Virtual Class administered by Altkom Akademia, where training materials are posted. The Listener Portal Regulations are available at: https://www.altkomakademia.pl/en/terms-of-use/ . 
   • Training Confirmation – confirmation of placing and paying for the Order and concluding the Training Services Agreement, sent to the Client’s email address provided during Order placement. 
   • Digital Content Not Recorded on a Tangible Medium – training materials delivered electronically by Altkom Akademia under the Training Services Agreement, made available to the Client via the Listener Portal. 
   • Agreement – a Training Services Agreement concluded at a distance or off-premises. 
   • Distance Agreement – an agreement concluded with the Client within an organized distance selling system (within the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the conclusion of the agreement. 
   • Off-Premises Agreement – an agreement concluded with the Client: (i) in the simultaneous physical presence of the parties at a place which is not the business premises of Altkom Akademia; or (ii) as a result of accepting an offer made by the Client in the simultaneous physical presence of the parties at a place which is not the business premises of Altkom Akademia; or (iii) at the business premises of Altkom Akademia or by means of distance communication immediately after individual and personal contact with the Client at a place which is not the business premises of Altkom Akademia, in the simultaneous physical presence of the parties; and also (iv) during an excursion organized by Altkom Akademia whose purpose or effect is promotion and conclusion of agreements with Clients. 
   • Training Services Agreement – an agreement for the provision of services and delivery of Digital Content Not Recorded on a Tangible Medium, concluded or entered into between the Client and Altkom Akademia, concerning the conduct of Training and delivery of training materials via the Listener Portal by Altkom Akademia. The terms of the Training Services Agreement are set forth in the Regulations, Order, Training Confirmation, and may also be set forth in other documents, e.g., electronic correspondence. 
   • Service – an electronically provided service enabling the conclusion of a Training Services Agreement via direct connection to a teleinformatics network (online). 
   • Consumer Rights Act – the Act of May 30, 2014, on Consumer Rights (Dz.U. 2017.683 as amended). 
   • Electronic Services Act – the Act of July 18, 2002, on Electronic Services (Dz.U. 2017.1219 as amended). 
   • Order – the Client’s statement submitted via the Order Form aiming directly at concluding an Agreement with Altkom Akademia. 

§ 2 General Provisions 

1. The Regulations specify:
   • conditions for concluding and terminating Agreements, including Training Services Agreements, 
   • types and scope of electronically provided Services, 
   • conditions for providing Services electronically, 
   • technical requirements necessary for cooperation with the teleinformatics system used by Altkom Akademia, 
   • prohibition on the Client providing unlawful content, 
   • complaints procedure. 
2. With regard to electronically provided Services, these Regulations constitute the regulations referred to in Art. 8 of the Electronic Services Act. 
3. The Regulations are addressed to Store Clients. The Client is obliged to comply with all provisions of the Regulations. Sales of Trainings are made on the basis of the version of these Regulations in force at the time of placing the Order. 
4. By purchasing a Training, the Client confirms that they have read its description, terms, and the Regulations, and accepts all provisions thereof. 
5. All information contained on the Store website regarding Trainings (including prices) does not constitute a commercial offer within the meaning of Art. 66 of the Civil Code, but an invitation to enter into an agreement as per Art. 71 of the Civil Code. 

§ 3 Agreement Conclusion Procedure 

1. The Agreement between the Client and Altkom Akademia is concluded upon the Client’s receipt of the Training Confirmation from Altkom Akademia. 
2. Placing an Order takes place according to the rules specified in § 9 of the Regulations. 
3. The Client is obliged to make payment when placing the Order – otherwise, the Order will not be accepted for execution and the Agreement will not be concluded. 
4. The Training Confirmation is sent by Altkom Akademia to the Client’s email address provided during Order placement, containing at least information on receipt of the Order, confirmation of its payment, and confirmation of the Agreement conclusion. 

§ 4 Agreement Performance Rules 

1. he Agreement concluded with the Client is performed by Altkom Akademia, its employees, and collaborators, for whose actions and omissions Altkom Akademia is liable as for its own. 
2. All Trainings offered are conducted by Altkom Akademia according to relevant training programs, under the terms specified in the Regulations and in General Conditions Participation in Trainings posted on the Altkom Akademia website at: https://www.altkomakademia.pl/en/general-conditions-participation-in-trainings/ , and in the case of distance learning trainings – also in accordance with the Principles of Organizing Distance Learning Trainings available at: https://www.altkomakademia.pl/en/how-it-works/about-courses/distance-learning-en/. In case of discrepancies, the provisions of the Regulations shall prevail. 
3. After recording the payment, the Client will receive electronically, to the address provided in the Order Form, an individual identifier and password, in a number corresponding to the number of registered participants, enabling access to the Listener Portal. 
4. Sending feedback containing the individual identifier and password for service access is possible only if the data provided by the Client is correct. 
5. If the Training program or description provides for making training materials available to the Client, the Client receives access to electronic training materials on the Virtual Class along with an individual identifier and password enabling access to this portal. The materials are protected under the provisions of § 11 of the Regulations. 
6. The training materials referred to in point 6 above, provided to the Client on the Virtual Class, will be made available in Portable Document Format (PDF). To use the training materials, the Client must have software enabling PDF reading. 
7. Altkom Akademia reserves the right to: 
8. change the Training venue, schedule, date, trainer, and modify the start and end times while maintaining the total number of hours in case of random events beyond control, in particular force majeure, and other situations preventing the Training from being conducted. Information on the new venue, schedule, date, trainer, and start/end times will be determined by Altkom Akademia and communicated promptly, no later than within 4 days from the change, 
9. postpone the Training date if the number of participants is less than 4. The Client will be notified of the date change no later than 5 days before the original Training start date. 
10. Altkom Akademia reserves the right to cancel the Training up to the end of the 10th day before the Training date. The Training may be canceled in writing or via email. Cancellation of the Training is equivalent to Altkom Akademia’s withdrawal from the agreement (contractual right of withdrawal). If the Training is canceled, the Client will receive a full refund of the paid Training price. Altkom Akademia’s contractual right of withdrawal does not apply to agreements with Clients who are Consumers or Entrepreneur-Consumers. 
11. Altkom Akademia is not liable for the Client’s absence, including their employees and collaborators, from the Training. The Altkom Akademia trainer will conduct the Training according to the program regardless of the presence of such persons. Absence of all or part of the registered persons does not constitute grounds for reducing Altkom Akademia’s remuneration or conducting additional free training for absent persons if the trainer was ready to conduct the Training on the agreed date. 
12. Upon completion of the Training, the Client receives the appropriate Certificate. If the Client ordered the Training as a package with an exam or exams, the Client will receive the electronic Certificate within 2 working days from the date of delivery of information on obtaining a positive exam result, provided that the Client has paid all fees under the Training Services Agreement and the Regulations. 

§ 5 Training Resignation and Withdrawal from Agreement 

1. Pursuant to the Consumer Rights Act of May 30, 2014 (Dz.U. 2014 poz. 827 as amended), a Consumer who has concluded a distance agreement may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except as per point 3 of § 5. 
2. The Client may resign from participation in the selected Training without incurring any costs, provided they notify the resignation at least 10 days before the Training start date. In such case, Altkom Akademia will refund 100% of the paid Training price within 7 days from receiving the proper resignation. 
3. In case of resignation from the Training 9 or fewer days before its start date or on the start date, where resignation also includes the Client’s absence, including delegated employees and collaborators, the Client is obliged to pay a resignation fee equal to 100% of the gross Training price. Altkom Akademia may deduct the resignation fee from the paid Training price. In such case, the paid price is not refundable. 
4. Resignation as per points 1-3 above should be submitted in writing or via email to the address specified in § 15 of the Regulations. Provisions of § 5 points 1-3 do not apply to Clients who are Consumers or Entrepreneur-Consumers. 
5. A Client who is a Consumer or Entrepreneur-Consumer who has concluded a Distance Agreement or Off-Premises Agreement with Altkom Akademia may, subject to § 5 point 10 of the Regulations, withdraw from such agreements within 14 days without giving a reason and without incurring costs. 
6. A Client who is a Consumer or Entrepreneur-Consumer may withdraw from the Agreement as per point 4 above by submitting a statement of withdrawal to Altkom Akademia. 
7. The deadline for submitting the withdrawal statement starts from the date of Agreement conclusion. 
8. To meet the withdrawal deadline, it is sufficient for the Client who is a Consumer or Entrepreneur-Consumer to submit the withdrawal statement before the deadline specified in point 5 of this paragraph via traditional mail, electronically by sending to the email address, or via the website form – contact details are specified in § 15 of the Regulations. 
9. In case of electronic submission of the withdrawal statement by a Consumer or Entrepreneur-Consumer Client, Altkom Akademia will promptly send confirmation of receipt to the provided email address. 
10. Upon withdrawal by a Consumer or Entrepreneur-Consumer Client from the Agreement, any additional agreements concluded by the Client related thereto expire if performance is provided by Altkom Akademia or a third party based on an arrangement with Altkom Akademia. 
11. The right to withdraw from the Agreement does not apply to a Consumer or Entrepreneur-Consumer Client in respect of an agreement: 
    • for provision of services if Altkom Akademia has fully performed the service with the Client’s express consent, who was informed prior to performance commencement that they would lose the right to withdraw upon fulfillment, 
    • for delivery of Digital Content Not Recorded on a Tangible Medium if performance commenced with the Client’s express consent before the withdrawal deadline and after being informed by Altkom Akademia of losing the withdrawal right. 

§ 6 Effects of Withdrawal by Consumer or Entrepreneur-Consumer Client 

1. Withdrawal from the Agreement by a Consumer or Entrepreneur-Consumer Client has the following effects: 
   • the Agreement is considered not concluded, 
   • subject to § 5 point 11 and § 6 point 2 of the Regulations, Altkom Akademia refunds all payments made by the Client, including service delivery costs, excluding additional costs from the Client’s chosen delivery method other than the cheapest standard method offered by Altkom Akademia, promptly but no later than within 14 days from receipt of the withdrawal statement, 
   • Altkom Akademia refunds using the same payment methods used by the Client in the original transaction, unless the Client agrees to another solution involving no costs for them. 
2. If a Consumer or Entrepreneur-Consumer Client exercises the right of withdrawal after requesting service performance before the withdrawal deadline under Art. 15(3) and Art. 21(2) of the Consumer Rights Act, they are obliged to pay for services performed until the withdrawal statement date. Altkom Akademia calculates the amount proportionally to the extent of performed services, considering the agreed price or remuneration in the Agreement. 

§ 7 Store and Listener Portal Usage Rules 

1. Browsing the Store assortment and placing Orders does not require creating a user account. 
2. Placing Orders is possible after providing necessary Client identification data; for Consumers – personal data, and address data enabling Order fulfillment. 
3. By placing an Order, the Client declares that: 
   • the provided data are true and accurate, 
   • they are authorized to enter into an electronic services agreement, 
   • the provided data do not infringe third-party rights, 
   • they have read the Regulations and undertake to comply with them. 
4. Altkom Akademia may deprive the Client, including their employees and collaborators, of the right to use the Store and/or Listener Portal, or limit access to part or all resources with immediate effect, in case of violation of applicable law, Regulations provisions, or good customs, in particular if the Client, their employees, or collaborators: 
   • provided untrue, inaccurate, or outdated data that are misleading or infringe third-party rights, 
   • infringed third-party personal rights via the Store or Portal, in particular other Clients’ rights, 
   • engage in other behaviors deemed by Altkom Akademia as contrary to law, good customs, general Internet usage rules, or harming Altkom Akademia’s good name. 
5. A Client deprived of the right to use the Store and/or Listener Portal may not use their functionalities without Altkom Akademia’s prior consent. 
6. To ensure security of communications and data transmission in Store services, Altkom Akademia applies technical and organizational measures appropriate to the threat level, in particular to prevent unauthorized acquisition and modification of personal data transmitted over the Internet. 
7. The Client, including their employees and collaborators, is obliged in particular to: 
   • not provide or transmit content prohibited by law, e.g., promoting violence, defamatory, or infringing third-party personal rights, 
   • use the Store and Portal without disrupting their operation, in particular via specific software or devices, 
   • not engage in actions such as sending or posting unsolicited commercial information (spam), 
   • use the Store without burdening other Clients or Altkom Akademia, 
   • use Store and Portal content solely for personal use, 
   • use the Store in compliance with Polish law, Regulations, good customs, and general Internet rules. 
8. Altkom Akademia is not liable to the fullest extent permitted by law for disruptions, including Store downtime, caused by force majeure, unlawful third-party actions, or incompatibility with the Client’s technical infrastructure. 
9. Prices in the Store are generally presented in Euro (EUR) as net prices, excluding VAT, unless stated otherwise. For individual customers, VAT at the applicable rate will be added to the price during the ordering process. For business customers, VAT is charged and settled in accordance with the tax rules applicable in the Client’s country, including the rules on the place of supply and reverse charge, where applicable. A VAT invoice is issued for each Order and delivered electronically to the Client’s email address provided during the ordering process.
10. With regard to Authorized PeopleCert trainings:
    a. The prices presented in the Store apply exclusively to Clients located in PeopleCert Region 3, which includes the following countries: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Democratic Republic of the Congo, Costa Rica, Côte d’Ivoire, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, French Guiana, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia (Federated States of), Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Niue, North Macedonia, Pakistan, Palestinian Territory, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sint Maarten, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Eswatini, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Yemen, Zambia.
    b. In the case of Clients located outside PeopleCert Region 3, the price of the training may differ from the price presented in the Store. Such Clients will receive individual pricing information applicable to their respective region prior to the conclusion of the Agreement.

§ 8 Technical Requirements for Store Use 

1. To use the Store, in particular to browse assortment and place Orders: 
   ○ an end device with Internet access and browser such as Microsoft Internet Explorer, Google Chrome, or Apple Safari, 
   ○ active email account, 
   ○ enabled cookies. 
2. For Distance Learning Trainings, the Client should have equipment and software meeting: 
   • Desktop or laptop with microphone, speakers, webcam, and HTML5-supporting browser, 
   • FullHD resolution monitor, 
   • Broadband Internet at least 25/5 Mb/s (download/upload), 
   • For lab Trainings: equipment with two HD minimum screens (or two computers), USB webcam, external speakers or headphones recommended. 

§ 9 Procedura składania Zamówienia

To place an Order, the Client should: 

• select the Training date and click “Add to Cart”, 
• proceed to cart, verify Order, click “Buy”, 
• fill the Order Form with recipient data, invoice data if different, 
• select payment method and pay. 

§ 10 Payment Rules

1. Payment for Orders in the Store is made on the Order placement day in one of the forms specified in point 4 below, subject to point 2. 
2. Altkom Akademia may extend the payment term if notified by the Client. Consent applies to specific Orders or Clients. 
3. If payment is not made within the specified term, the Agreement is considered not concluded, and the Order is removed as not placed. 
4. Available payment methods: 
   • bank transfer to Altkom Akademia’s account, 
   • payment card, 
   • electronic payments. 
5. Detailed payment method information at: https://tpay.com/en.  

§ 11 Copyright 

1. Training programs, software, training materials, and other aids used by Altkom Akademia are protected by intellectual property laws. Thus, the Client, including employees and collaborators, undertakes not to: 
   • modify, adapt, alter, combine, or translate training materials or create derivative works, 
   • lend, sell, or otherwise transfer materials to third parties, 
   • copy or duplicate materials. 
2. Any Store agreement does not transfer copyright to the Client or grant a license. 
3. Under the Agreement, Altkom Akademia transfers to the Client only ownership of the provided copies of works referred to in point 1. 
4. The Client is authorized to use material copies solely for internal needs related to Training implementation. 

§ 12 Complaints Procedure 

1. In case of non-performance or improper performance of the Agreement, the Client may file a complaint. 
2. Complaints should be submitted in writing or electronically to contacts in § 15 or via the form at reklamacje@altkom.pl. 
3. It is recommended to include defect description, circumstances including date, Client data, and demand. 
4. Altkom Akademia responds promptly, no later than within 14 working days; failure to do so deems the demand justified. 

§ 13 Out-of-Court Complaints and Claims for Consumers 

1. Consumer Rights to ADR: Consumers have the right to pursue out-of-court dispute resolution methods (ADR) for complaints and claims arising from these Terms. The Seller informs Consumers of available ADR entities competent for e-commerce disputes. 
   • https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php
   • http://www.uokik.gov.pl/sprawy_indywidualne.php https://www.uokik.gov.pl/wazne_adresy.php
2. ADR Information Sources: Detailed information on ADR entities in the Consumer’s country of residence, including contact details and access procedures, is available on the European Commission’s website: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. Additional guidance on EU-wide consumer rights and dispute resolution is provided on the “Your Europe” portal and via the European Consumer Centres Network (ECC-Net). 
3. Seller’s Position: The Seller is neither obliged nor committed to participate in ADR proceedings with Consumers, except where required by mandatory national law or where the Seller provides express written consent. Polish consumers may contact entities such as the Trade Inspection Authority (UOKiK) or regional ADR bodies listed at uokik.gov.pl. 
4. Amicable Resolution: Before commencing any ADR procedure, the Seller encourages Consumers to attempt direct resolution by contacting: [INSERT SELLER’S EMAIL ADDRESS]. 

§ 14 Personal Data in the Online Store 

1. The controller of Clients’ personal data collected via the Store is Altkom Akademia S.A., ul. Chłodna 51, 00-867 Warsaw, KRS: 0000859378, NIP: 527-267-43-24, REGON: 146032998 (“Controller”). 
2. Contact: iodo@altkom.pl or postal: Data Protection Officer, Altkom Akademia S.A., ul. Chłodna 51, 00-867 Warsaw. 
3. Data processed for Agreement performance (Art. 6(1)(b) GDPR), legal obligations (Art. 6(1)(c) GDPR), legitimate interests (claims – Art. 6(1)(f) GDPR), and marketing with consent. 
4. Categories: personal data directly from Clients. 
5. No automated decisions (profiling). 
6. Recipients: carriers for postal/curier delivery, payment processors for electronic/card payments. 
7. Rights: rectification, erasure, restriction, objection, consent withdrawal (marketing), complaint to President of Personal Data Protection Office. 
8. Providing data voluntary, but necessary for Agreement; failure prevents conclusion. 

§ 15 Store Contact 

1. Altkom Akademia S.A., ul. Chłodna 51, 00-867 Warsaw, KRS: 0000859378, NIP: 527-267-43-24, REGON: 146032998, email: szkolenia@altkom.pl, phone: + 48 22 243 79 39, bank account: Santander Bank Polska S.A., 45 1910 1048 2788 0730 4240 0001. 
2. Clients may use these details for contact. 
3. Phone support for Store Trainings: working days 9:00–16:00. 

§ 16 Final Provisions 

1. Store Agreements are concluded in Polish. 
2. Altkom Akademia reserves the right to unilaterally amend/modify the Regulations. 
3. Regulations effective upon publication, indefinite term. 
4. Use after changes implies acceptance, subject to § 2 point 3. 
5. Disputes resolved by court competent for Altkom Akademia’s seat (not for Consumers/Entrepreneur-Consumers).