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ITIL®4 Specialist: Business Relationship Management (BRM) - accredited training with exam

training code: ZP-ITIL4-BRMen / ENG DL 3d / EN

The ITIL® 4 Extension Modules have been created to extend the main ITIL® 4 framework and provide organizations and professionals with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations. These modules allow individuals to learn about ITIL® concepts, develop an understanding of relevant ITIL® 4 guidance and enable career development opportunities.

level Intermediate

For more information, please contact the sales department. For more information, please contact the sales department.
5,200.00 PLN 6,396.00 PLN with TAX

The ITIL® 4 Specialist: Business Relationship Management module is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organizations, and their stakeholders.

A participant who has passed the exam receives an international certificate in electronic form. The ITIL®4 Business Relationship Management certificate is valid for 3 years.

This course will help you to:

  • Define Business Relationship Management roles, responsibilities, knowledge, and skills.
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
  • Apply Business Relationship Management metrics and practice success factors to improve performance.
  • Measure, assess and develop Business Relationship Management capability by using the ITIL® Maturity Model.

The participants receive vouchers, which are valid for 6 months, for online exam.

Having completed the training, the participant receives an e-mail with guidelines how to register on the exam. The date is determined directly with PeopleCert, with the use of participant’s account.

Online exam is conducted in the presence of proctor – a person from PeopleCert, who connects remotely with training participant’s desktop and observes the course of exam via Internet camera.

The person who takes the exam is obliged to show the place where he is going to write the exam to proctor via Internet camera. Proctor checks if there are not any other persons and study aids in the room.

ITIL®4 BRM exam: 

  • Duration: 90 minutes (in a language other than their mother tongue or working language have 25% of the additional time for a total of 113 minutes)
  • Multiple choice test – 40 questions
  • Credit from: 26 points (65%)
  • Closed book
  • Training: English
  • Materials: English
  • Exam: English

The training price includes:

  • Accredited training materials
  • Voucher for the PeopleCert ITIL® Business Relationship Management online exam
  • Authorized ITIL®4 Business Relationship Management book online


Additional options:

  • Take2 re-sit exam: 200 zł. Attention: purchasing this option is only possible through Altkom Academy before the training.
  1. The key concepts of the practice
  2. The processes of the practice
  3. The roles and competences of the practice
  4. How information and technology support and enable the practice
  5. The role of partners and suppliers in the practice
  6. How the ITIL® capability model can be used to develop the practice
  7. The recommendations for the practice success
  8. Exam preparation