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distance learning

Distance Learning courses are aimed at people who want to complete real-time training without having to leave their home or office.

  • You can attend training from anywhere in the world!
  • The training takes place live – you have constant contact with the trainer and other participants of the training.
  • We use the best technology for video conferencing and fully accessible online lab environments.
  • We provide you with technical support in terms of sharing and using the software necessary to complete the training.
  • We allow you to repeat the training in accordance with the Training Assurance Regulations.

general requirements for the distance learning trainings

general requirements for the distance learning trainings

  • A desktop or notebook computer with a microphone, speakers and a webcam with an HTML 5-capable web browser.
  • Monitor with FullHD resolution.
  • A stable internet connection with bandwidth enabling comfortable learning and fun.
  • In the case of technical training, we recommend: equipment equipped with two screens with a minimum HD resolution (or two computers), a USB webcam, external speakers or headphones and broadband Internet access.
  • We provide laboratory environments for most technical training. To connect to them, you need unlimited Internet access on ports in the range 40000 to 60000 and the standard RDP protocol port 3389. More details on this can be found in points 9 and 10 in the “Frequently asked questions” section.
DOWNLOAD TECHNICAL REQUIREMENTS

Rules of training organisation

Before

  • Each participant will receive an e-mail with an invitation to the Virtual Class.
  • Training materials, knowledge base resources of the portal and additional information from the trainer will be made available on the platform indefinitely.
  • All information and instructions necessary to join the training will be sent to your e-mail address at the latest the day before the start.

During

  • The training is carried out in the form of Distance Learning using modern video conferencing tools.
  • The training takes place at hours agreed with the sales manager.
  • Before and during the training, each participant can benefit from dedicated support from a team of IT specialists who will help in case of problems connecting to the training session and the environment.
  • The condition of participation in the remote training is to have a webcam enabling the current interactions of the trainer with the Training Participant, including eye contact. Altkom Akademia reserves the right to refuse to provide services if this requirement is not met.
  • Each participant will receive the necessary training materials.
  • The training is conducted by a lecturer with practical and didactic experience and knowledge confirmed by specialized certificates.
  • At the end of the classes, participants fill out evaluation surveys (for inspection by Altkom Akademia).

After

  • Students will receive a certificate of participation in the training.
  • Participants have unlimited access to resources and training materials stored in the Virtual Class.
  • Students have the opportunity to interact with members of the group, as well as with the whole community of Altkom Academia graduates and trainers.
  • My Academy is the platform for contacting coaches, the group and the entire alumni community.

opinie

The classes fully met our expectations, both in terms of content and organization. An important element of our cooperation was the flexibility of the Altkom Akademia team at every stage of organizing and determining the class program. The company's trainers were distinguished by their high qualifications, extensive experience and professionalism in workshop activities. We can confidently recommend Altkom Akademia as a trusted and competent partner in the field of training and development.
Monika, Process and Tools Analyst, Training Implementation and Digitization Department
Orange Polska
The training was conducted at the highest level, thanks to the involvement of the Trainer and the Sales Supervisor who coordinated the project on the Altkom Akademia side. We recommend Altkom Akademia as a reliable and professional training provider
Joanna
Santander Consumer Bank
The training was carried out in accordance with the requirements, in a professional manner and with appropriate commitment. The participants highly appreciated both the trainer's work and the training program and organization. We can undoubtedly recommend Altkom Akademia to other organizations as a reliable business partner, because the cooperation has had a significant impact on the satisfaction and work efficiency of our employees.
Sylwia, HR Generalist
Ceneo.pl
We confirm 100% satisfaction with the service and recommend Altkom Akademia as a reliable business partner in the area of transferring knowledge and improving the competences of teams. The instructor demonstrated full knowledge of the issues discussed, explaining them to the audience in an accessible and understandable manner. The technical implementation of the training was flawless.
Sonia, Human Resources Specialist
Barry Callebaut SSC Europe

FAQ

Minimum hardware requirements:

2GHz dual-core processor (i3/i5/i7 or AMD equivalent)

RAM: 4GB (2GB on 32bit systems)

Hard Drive: 0. 5 GB free disk space

Monitor / Screen 14” with HD resolution – 720p (2 screens for computer training)

Peripherals: Speakers, Microphone or Headset, Webcam

Internet connection: Stable broadband connection (wired or wireless – LTE/4G)

Supported operating systems:

MS Windows: Windows 10, Windows 8. 1, Windows 7, Windows Server 2019, Windows Server 2016

MacOS: One of the three latest versions of macOS

Linux: All popular and current distributions

Web browser: Current versions of Microsoft Edge, Safari, Chrome, Opera

Altkom Academy provides dedicated technical support during training. The corresponding contact is forwarded with the invitation. Failure to meet the minimum technical requirements or improper operation of the participant’s equipment may result in the inability to provide the training service, but Altkom Akademia is not responsible for this. Altkom Akademia is also not responsible for problems that may arise on the part of service providers needed to participate in Distance Learning training (e. g. companies providing electricity or Internet). If you have any doubts as to whether they meet these requirements, please contact your sales representative.

 

Below the links you can check the full, detailed requirements for the most popular and used videoconferencing tools:

Zoom: https://support. zoom. us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux

Webex: https://help. webex. com/en-us/nki3xrq/Webex-Meetings-Suite-System-Requirements

Microsoft Teams: https://docs. microsoft. com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

To increase the comfort of work and efficiency of training, we recommend using an additional screen – it can be an additional monitor or a TV connected to a computer. A separate device such as a tablet, laptop or desktop can also be used as a second screen. On one device (e. g. laptop or monitor) you can start a video conference session and display content shared by the trainer, on the other you can perform exercises on your own software or a remote environment provided by Altkom Akademia.

An additional display is particularly recommended for computer training, but it is also very useful for other training courses such as project management. It facilitates teamwork, often carried out through additional applications, without the need to switch between windows.

The absence of an additional screen is not a contraindication to participation in training, but it significantly affects the comfort of work during classes.

At the latest the day before the training you will receive an e-mail with a link to the remote training session, a password and instructions. On the day of the training, you must join the session at least 15 minutes before the start of classes. This will make it possible to identify and repair any problems and reduce the risk of delaying the start of the training.

No. The condition of participation in the remote training is to have a webcam enabled enabling the current interactions of the trainer with the Training Participant, including eye contact. Altkom Akademia reserves the right to refuse to provide services if this requirement is not met. In addition, the camera is mandatory during exams, which are passed in the presence of a person supervising their course

Video conferencing software runs on most commonly available operating systems. Detailed information about the installation can be found on the website of the software manufacturer.

Minimum Internet speeds depend on many factors, including the number of people attending training with cameras on. A key issue for the comfort of work is the stability of the link. We believe that if your internet connection allows for smooth and comfortable use of multimedia (e. g. Netflix or Youtube), then your connection is fast enough.

The LTE connection carries the risk of temporary degradation and therefore we do not recommend it, even though many customers are satisfied with the training provided on such a connection.

Due to inconsistent speeds, potentially high network latency and the risk of excessive usage fees associated with the transmission of audio and video data, Altkom Akademia is not responsible for problems arising when connecting to a remote session via GSM (LTE) links.

We recommend installing video conferencing software. Installation instructions can be found in the invitation, but it is also possible to download the software earlier from the following pages:

 

Zoom: https://zoom. us/download

Webex: https://www. webex. com/content/webex/c/en_US/index/downloads. html

Microsoft Teams: https://www. microsoft. com/pl-pl/microsoft-365/microsoft-teams/download-app

For most tools, it is also possible to download a mobile application or enable a session in a browser (Chrome or Edge); however, these solutions offer limited functionality. We suggest using them only when the software installation is not feasible. In addition to the above recommendation, if the training requires work on specific software, each participant receives access to a dedicated laboratory environment. This applies primarily to technical training on the operation of systems and applications.

Laboratory environments (if present during the training) will be made available via Remote Desktop (RDP protocol), via the Web or via VNC.

The instructions for logging into the environment will be sent along with the access data for the training.

To connect to a dedicated system, we usually use the . rdp file, which is included in the email attachment with a link to the training. After its launch, enter the indicated login and password.

By default, Internet access is required over ports in the range of 40000 to 60000 and standard RDP 3389 protocol port. To check if ports are open, you can go to http://portquiz. net/ and add: port number, e. g. : http://portquiz. net:3389/ or http://portquiz. net:34151/ . After entering these addresses, the pages should be displayed.

Access restrictions may occur on company networks and when your computer is connected via a VPN to such a network. If the problem persists despite the unlocked ports, please disconnect from the VPN and recheck the connection to the remote desktop or use another computer.

If access to ports is blocked and/or the above solutions did not work, please contact your company’s IT department. If you have any doubts about the technical possibilities or questions related to the need to connect with the laboratory environment, please contact your sales representative.

Open trainings are most often implemented using the Zoom platform; we also use tools such as Cisco Webex or Microsoft Teams.

Information about which tool you will use for a specific training is sent together with the login instructions by e-mail at the latest the day before the classes.

If for any reason you are unable to use any of the above solutions, please inform your sales representative in advance.

No – just click on the link provided in the invitation and follow the instructions.

However, we ask that the name under which you will participate in the videoconference is your real name – this will make it easier for the trainer and other participants to communicate with you.

Yes, you can test the connection using the links below.

  • Zoom (after installing the software on your PC): https://zoom. us/test
  • Webex (after installing the software on your computer): https://www. webex. com/test-meeting. html
  • Microsoft Teams: To make a test connection on the downloaded app before joining the training, click on the link sent in the invitation and click on the button “Custom installation” and then on the right “Take a test interview”. For logged-in participants who use MS Teams on a daily basis, click on their photo, go to Settings, then click on Devices and Make a test call.

NOTE: If you will be using an external microphone or camera during the training, please select them from the list of available devices.