Microsoft Dynamics 365 Fundamentals (CRM)

The course introduces students to basic concepts and functions shared by Dynamics 365 applications providing them with review of its possibilities.

Kurs Dynamics 365 Fundamentals (CRM) course is intended for all the people interested in acquaintance with applications involving clients

Completion of Dynamics 365 Fundamentals training will provide participants with solid basic in the area of the concept of involving customers and Dynamics 365 functionalities. This knowledge will allow them to successful use these applications to increase clients’ involvement and improving business operations. Furthermore, the course is intended for the people who don’t have any previous experience with Dynamics 365, thanks to which it is available for the vast group of people interested of acquaintance with Dynamics 365 application.

On-line exam. Record at: https://home.pearsonvue.com/Clients/Microsoft.aspx

After the MB-910 course, you can take Microsoft certification exams:an Authorized Test Center,online being monitored by an offsite proctor. Details on the website:https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

Students don’t have to have any previous expierience with Dynamics 365 before taking the course; however, they should have the basic knowledge about involving customers and business operations. Furthermore, it is recommended that they have fundamental knowledge of computer, computing cloud and Internet.

• Training: English
• Materials: English

•  manual in electronic form available on the platform: https://learn.microsoft.com/pl-pl/training/
• access to Altkom Akademia's student portal

Training method:

explaining technical concepts,

practical laboratories

demonstrations

1. Discover basic possiblities of Dynamics 365 application to manage clients.
   1. Describe Dynamics 365 application fundamentals to manage clients.
   2. Describe common activities and options of integration in Dynamics 365 applications to manage clients.
2. Discover Dynamics 365 Marketing fundamentals.
   1. Discover Dynamics 365 Marketing application.
   2. Discover Dynamics 365 Marketing applications.
3. Discover Dynamics 365 Sales fundamentals.
   1. Discover aplikację Dynamics 365 Sales application.
   2. Describe possibilities and Dynamics 365 Sales related applications.
4. Discover Dynamics 365 Customer Service application fundamentals.
   1. Discover Dynamics 365 Customer Service fundamentals.
   2. Describe possiblities and Dynamics 365 Customer Service related applications.
5. Discover Dynamics 365 Field Service fundamentals.
   1. Discover Dynamics 365 Field Service application.
   2. Describe possibilities of planning and related applications