FitSM® Foundation - accredited training with exam
kod szkolenia: ZP-FITSM-Fen / ENG DL 1d
FitSM® is a free and lightweight standards family aimed at facilitating service management in IT service provision.
The FitSM® standard and associated certification scheme are maintained by the ITEMO (IT Education Management Organisation) FitSM® working group. The FitSM® standard was initially developed through the FedSM Project, funded by the European Commission.
FitSM® is designed to be compatible with ISO/IEC 20000-1 (requirements for a service management system) international standard and ITIL®. The FitSM® process model, requirements, recommended activities and role model targets a lightweight implementation. Equally, it can be applied as a first step to introducing full ITSM, i.e. applying ITIL® good practices and/or achieving compliance against ISO/IEC 20000-1.
The main goals of FitSM® are to
- Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
- Offer a version of ITSM which is more accessible for a wider range of environments than traditional ITSM solutions, including federated scenarios.
- Provide solutions which can be efficiently implemented in organisations ranging from SMEs and start-ups through to large enterprises.
- Define a baseline of ITSM effectiveness that is achievable but can be expanded if necessary.
Course objectives
Become familiar with:
- Basic IT service management concepts and terms
- Purpose and structure of FitSM® standards and their relationship to other standards
- FitSM® approach and key principles
- Process framework underlying FitSM®
- Selected requirements defined in FitSM-1
Achieve the Foundation Certificate in IT Service Management according to FitSM®.
The training is addressed to:
- Managers and employees of IT organizations planning to improve internal processes based on the best practices of FitSM®, employees of companies providing IT services
- People who want to improve their qualifications in IT service management and pass the FitSM® Foundation exam
FitSM® training and certification will:
- Support organizations in achieving the first step towards implementing the full set of IT Service Management processes
- Enhance an organization’s provision of IT services using a concise, lightweight and achievable ITSM standard
- Help organizations apply effective ITSM processes in federated environments, where services are managed in cooperation with competing or disparate organizations
- Implement the foundations of effective ITSM processes in instances where it is not necessary to implement detailed processes prescribed by other frameworks (e.g. ISO/IEC 20000 and ITIL®)
- At the end of this training
- Closed book, i.e. no aids are allowed
- Duration: 30 minutes
- 20 multiple choice questions:
- Four possible answers for each question: A, B, C or D
- One correct answer per question
- At least 65% correct answers (13 of 20) are required to pass the examination
No special preparation of the students is required.
- Training: English
- Materials: English
- Exam: English
- IT Service Management: Introduction, Terms & Concepts
- The FitSM® Approach & Standards Family
- IT Service Management – General Aspects
- IT Service Management – Processes
- Benefits, Risks & Challenges of Implementing IT Service Management
- Related Standards & Frameworks