FitSM® Expert Bridge - accredited training with exam
kod szkolenia: ZP-FitSM-EBen / ENG DL 3d
FitSM® is a free and lightweight standards family aimed at facilitating service management in IT service provision.
The FitSM® standard and associated certification scheme are maintained by the ITEMO (IT Education Management Organisation) FitSM® working group. The FitSM® standard was initially developed through the FedSM Project, funded by the European Commission.
FitSM® is designed to be compatible with ISO/IEC 20000-1 (requirements for a service management system) international standard and ITIL®. The FitSM® process model, requirements, recommended activities and role model targets a lightweight implementation. Equally, it can be applied as a first step to introducing full ITSM, i.e. applying ITIL® good practices and/or achieving compliance against ISO/IEC 20000-1.
The aim of a training project
- Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM)
- Offer a version of ITSM which is more accessible for a wider range of environments than traditional ITSM solutions, including federated scenarios
- Provide solutions which can be efficiently implemented in organisations ranging from SMEs and start-ups through to large enterprises
- Define a baseline of ITSM effectiveness that is achievable but can be expanded if necessary
The training is addressed to:
- For special audiences / people who are already “ITSM professionals”, side entry options are available to go through FitSM qualification quicker and achieve FitSM certification with less effort.
FitSM® training and certification will:
- Support organizations in achieving the first step towards implementing the full set of IT Service Management processes
- Enhance an organization’s provision of IT services using a concise, lightweight and achievable ITSM standard
- Help organizations apply effective ITSM processes in federated environments, where services are managed in cooperation with competing or disparate organizations
- Implement the foundations of effective ITSM processes in instances where it is not necessary to implement detailed processes prescribed by other frameworks (e.g. ISO/IEC 20000 and ITIL®)
Both exams required!
1) Advanced “Bridge” Exam – FitSM® Advanced Bridge
- 60 minutes
- Closed book, i.e. no aids are allowed
- 30 multiple choice questions taking a mix from SPD and SOC (four possible answers for each question – A, B, C, D)
- At least 70% of the maximum score required to pass the examination (21 of 30)
2) Expert Exam – FitSM® Expert
- 75 minutes
- Closed book, i.e. no aids are allowed
- 30 multiple choice questions (six possible answers for each question, each answer may either be true or false)
- At least 75% of the maximum score required to pass the examination
Upon successfully passing both exams a single FitSM Expert Certificate is achieved.
One of the following three certifications is required:
- Holders of the “ITIL® Expert” certificate issued by a recognised certification authority / examination institute
- Holders of the “Consultant/Manager in ITSM according to ISO/IEC 20000” certificate
- Holders of the “Associate in ITSM according to ISO/IEC 20000” certificate
- Training: English
- Materials: English
- Exam: English
- ITSM & FitSM® general overview
- “Selected topics” from the FitSM® Advanced level trainings:
- General aspects of establishing a service management system (SMS)
- ITSM processes for the planning and delivery of services
- ITSM processes for the operation and control of services
- ITSM process interfaces and dependencies
- “Selected topics” from the FitSM® Expert training:
- Understanding the organisational context
- Leadership and governance
- Planning and implementing ITSM (PLAN, DO)
- Monitoring, reviewing and improving ITSM (CHECK, ACT)
*This side entry course combines both Advanced levels and the Expert level into 3 days.