Certified Agile Service Manager (CASM)- accredited training with exam
kod szkolenia: ZP-CASM-DOIen / ENG DL 2d
A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking into the entire IT organization as the basis of a DevOps culture.
Adopting DevOps and agile culture increases customer value and delivers greater business performance in a fast-paced, disruptive world. Organizations fully embracing DevOps and agile practices see a higher rate of revenue and profit growth and are more likely than their mainstream counterparts to be growing their businesses at a faster rate.
THE AIM OF A TRAINING PROJECT:
- This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves its effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
- IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.
- Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.
This course positions learners to successfully complete the CASM exam.
The target audience for the CASM course is:
- Practice owners and process designers
- Developers, who are interested in helping make processes more agile
- Managers, who are looking to bridge multiple practices into a DevOps environment
- Employees and managers responsible for engineering or improving process
- Consultants guiding their clients through process improvement and DevOps initiatives
- Anyone responsible for:
- Managing process-related requirements
- Ensuring the efficiency and effectiveness of processes
- Maximizing the value of processes
Benefits for Individuals
- Respond to changing business requirements with agility
- Smaller, faster implementation
- Enhanced workflow
- Shortened and amplify feedback loops
- Continuous improvement and learning
Benefits for Organizations
- Faster time to market
- Higher product quality
- Reduced risks
- Faster ROI
- Higher customer satisfaction
The participants receive vouchers, which are valid for 6 months, for online exam.
Having completed the training, the participant receives an e-mail with guidelines how to register on the exam. The date is determined directly with PeopleCert, with the use of participant’s account.
Online exam is conducted in the presence of proctor – a person from PeopleCert, who connects remotely with training participant’s desktop and observes the course of exam via Internet camera.
The person who takes the exam is obliged to show the place where he is going to write the exam to proctor via Internet camera. Proctor checks if there are not any other persons and study aids in the room.
Certified Agile Service Manager (CASM) Exam:
- exam duration 60 minutes
- 40 multiple-choice questions
- Required 65%
- Opened book
Some familiarity with ITSM processes and Scrum is recommended.
- Training: English
- Materials: English
- Exam: English
- Access to a platform with accredited training materials
- Voucher for the Certified Agile Service Manager (CASM) online exam
Additional options:
- Take2 re-sit exam: 200 zł
Attention: purchasing this option is only possible through Altkom Academy before the training.
- Module 1: Why Agile Service Management?
- Challenges Today
- What is IT Service Management?
- What is Agile?
- Agile Manifesto and Principles
- What Does It Take To Be Agile?
- Module 2: Agile Service Management
- What is Agile Service Management?
- Agile Service Management Goals, Objectives and Benefits
- Two Aspects
- Agile Process Engineering
- Agile Process Improvement
- Module 3: Leveraging Related Guidance
- DevOps
- ITIL
- Site Reliability Engineering
- Lean
- Scrum
- Module 4: Agile Service Management Roles
- Relationship to Scrum roles
- Agile Practice Owner
- Agile Service Management Team
- Agile Service Manager
- Module 5: Agile Process Engineering
- Agile Processes
- How Processes Deliver Value
- Waterfall vs Agile Process Engineering
- Relationship to Scrum Events & Artifacts
- Minimum Viable Process
- Microprocess Architectures
- Service Management Architecture
- Module 6: Agile Service Management Artifacts
- Practice Backlog
- Spring Backlog
- Increment
- Module 7: Agile Service Management Events
- Planning
- The Sprint
- Sprint Planning
- Process Standups
- Sprint Review
- Sprint Retrospective
- Module 8: Agile Process Improvement
- Why Process Improvement is Important
- Process Improvement Goals
- Process Improvement Reviews
- Sustaining Improvements
- Automation